A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_URI::$config is deprecated

Filename: core/URI.php

Line Number: 101

Backtrace:

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Router::$uri is deprecated

Filename: core/Router.php

Line Number: 127

Backtrace:

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$benchmark is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$hooks is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$config is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$log is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$utf8 is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$uri is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$exceptions is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$router is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$output is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$security is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$input is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$lang is deprecated

Filename: core/Controller.php

Line Number: 75

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$load is deprecated

Filename: core/Controller.php

Line Number: 78

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$db is deprecated

Filename: core/Loader.php

Line Number: 390

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_DB_mysqli_driver::$failover is deprecated

Filename: database/DB_driver.php

Line Number: 371

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$upload is deprecated

Filename: core/Loader.php

Line Number: 1279

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$email is deprecated

Filename: core/Loader.php

Line Number: 1279

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::open($save_path, $name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 132

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 290

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::read($session_id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 164

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::write($session_id, $session_data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 233

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::destroy($session_id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 313

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Return type of CI_Session_files_driver::gc($maxlifetime) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice

Filename: drivers/Session_files_driver.php

Line Number: 354

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 284

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: session_set_cookie_params(): Session cookie parameters cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 291

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 306

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 316

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 317

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 318

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 319

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: ini_set(): Session ini settings cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 377

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: session_set_save_handler(): Session save handler cannot be changed after headers have already been sent

Filename: Session/Session.php

Line Number: 110

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: Warning

Message: session_start(): Session cannot be started after headers have already been sent

Filename: Session/Session.php

Line Number: 143

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$session is deprecated

Filename: core/Loader.php

Line Number: 1279

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$form_validation is deprecated

Filename: core/Loader.php

Line Number: 1279

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 8
Function: __construct

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Common_model::$prefix is deprecated

Filename: models/Common_model.php

Line Number: 8

Backtrace:

File: /home1/hotspec/public_html/application/models/Common_model.php
Line: 8
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Common_model::$userTbl is deprecated

Filename: models/Common_model.php

Line Number: 9

Backtrace:

File: /home1/hotspec/public_html/application/models/Common_model.php
Line: 9
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Common_model::$loginTbl is deprecated

Filename: models/Common_model.php

Line Number: 10

Backtrace:

File: /home1/hotspec/public_html/application/models/Common_model.php
Line: 10
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Common_model::$programorderitemsTbl is deprecated

Filename: models/Common_model.php

Line Number: 11

Backtrace:

File: /home1/hotspec/public_html/application/models/Common_model.php
Line: 11
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Common_model::$manageconsultantTbl is deprecated

Filename: models/Common_model.php

Line Number: 12

Backtrace:

File: /home1/hotspec/public_html/application/models/Common_model.php
Line: 12
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$common is deprecated

Filename: core/Loader.php

Line Number: 353

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 9
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Setting_model::$prefix is deprecated

Filename: models/Setting_model.php

Line Number: 8

Backtrace:

File: /home1/hotspec/public_html/application/models/Setting_model.php
Line: 8
Function: _error_handler

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 10
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property Home::$Setting_model is deprecated

Filename: core/Loader.php

Line Number: 353

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 10
Function: model

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$benchmark is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$hooks is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$config is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$log is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$utf8 is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$uri is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$exceptions is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$router is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$output is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$security is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$input is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$lang is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$load is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$db is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$upload is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$email is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$session is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$form_validation is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$common is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

A PHP Error was encountered

Severity: 8192

Message: Creation of dynamic property CI_Loader::$Setting_model is deprecated

Filename: core/Loader.php

Line Number: 925

Backtrace:

File: /home1/hotspec/public_html/application/controllers/Home.php
Line: 449
Function: view

File: /home1/hotspec/public_html/index.php
Line: 325
Function: require_once

HotSpec Group

Subject Access Request

We have created this to guide you in filling our Subject Access Request form.

The basics

The General Data Protection Regulation (GDPR) Article 15 gives individuals the right to ask organisations that hold personal information about them, for access to that information. This right is called a Subject Access Request (SAR).

You can exercise this right at any time and there is generally no charge for a SAR. In some rare cases, we may need to charge you a reasonable fee, or may not be able to act on your request. We will let you know in such a case.

If you are a third party requesting on behalf of a data subject, please use our dedicated email address privacy@hotspecgroup.com to contact us and provide relevant documents listed below

Before you submit a SAR to us

If there is a problem and you are not happy, we would like to address this – please get in touch with our support team who will try their best to resolve the issue. If you have tried this and would like to take the issue further, you can lodge a complaint. This gives us the opportunity to fix it for you and may be more effective than raising a SAR. We can give you some information without you needing to submit a SAR – see the next section. If you still need to submit a SAR, please use our SAR form.

Other ways to get information

You may not need to submit a SAR and wait for information. By calling our Support team or chatting with us, you can quickly and easily get:

  • Account transaction information
  • Details of programme that you have paid for

On our website you can also browse our terms and conditions.

Who can submit a SAR?

Only individuals have the right to submit a SAR. This means:

  • Living people
  • Sole trader businesses
  • Authorised third parties acting on behalf of individuals (such as a solicitor, carer or relative)

Businesses and corporate accounts cannot submit a SAR.

If you are either representing someone who has passed away, or you are the executor of an estate and you need access to information for administration purposes, please get in touch with our Support team for help.

What you need to provide

Please fully complete our Subject Access Request form online clearly stating what information you are looking for and provide all your contact details so our team can contact you about your SAR.

Please attach the following documents if you are a third party

Sufficient information to enable us to:

  • Identify the candidate (Name, registered email address and Mobile phone number)
  • Locate the information you’re seeking – such as account notes or call recordings.
  • Documents to confirm your identity and that you are entitled to access the information you are requesting
  • Passport or Driver Licence
  • Letter of authority from the candidate or other documents authorising the request

Until we have all this information, we will not be able to process your request, nor are we obliged to under the legislation. Completing our SAR form should help you make a successful request and avoid delays in it being processed. We have up to one calendar month from receipt of your SAR to respond. In some cases, this period may be extended. If that is the case, we will let you know. In the meantime, we will let you know we have received your request. We will try to respond as quickly as possible, but if you need your information sooner please let us know and we will try to accommodate this.

What information might we have about you?

* In line with good privacy and data protection principles, we minimise the personal data we hold about you. Many people believe we hold more information than we actually do. Whether we can provide you with what you want may depend on:

  • The type of account you have with us
  • The nature of the dealings that have passed between us
  • The services that you use

Information that isn’t available – even under a SAR

Content of calls, text or picture messages, or voicemail.

We are unable to provide you with information about the content of any calls, voicemail, texts or other messages. We do not record the content of the calls you make, or the content of your messages.

Copies of contracts

We may be unable to provide you with a copy of your signed contract. These are not all held in our files as some have since been archived or deleted due to time lapse. This depends on when and how you took out your contract. Some may still be stored digitally so please contact our Customer Service team for more information.

Copies of our terms and conditions

These can be obtained directly from our website.

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